URL that resulted in the HTTP 502 or 504 response (for example: ).To avoid delays processing your inquiry, provide these required details to Cloudflare Support: If the error does not mention “cloudflare,” contact your hosting provider for assistance on 502/504 errors from your origin. Identify applications or services that timed out or were blocked.Ī 502 or 504 error originating from Cloudflare appears as follows:.Investigate excessive server loads, crashes, or network failures.Ensure the origin server responds to requests for the hostname and domain within the visitor’s URL that generated the 502 or 504 error.(Most common cause) 502/504 from your origin web serverĬloudflare returns an Cloudflare-branded HTTP 502 or 504 error when your origin web server responds with a standard HTTP 502 bad gateway or 504 gateway timeout error:Ĭontact your hosting provider to troubleshoot these common causes at your origin web server:.If you observe blank or white pages when visiting your website, confirm whether the issue occurs when temporarily pausing Cloudflare and contact your hosting provider for assistance.Įrror 502 bad gateway or error 504 gateway timeoutĪn HTTP 502 or 504 error occurs when Cloudflare is unable to establish contact with your origin web server. The output of from the browser where the 500 error was observed (replace your actual domain and host name).
Contact your hosting provider to resolve. Error establishing database connection is a common HTTP 500 error message generated by your origin web server.
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Refer to instructions about filing a support ticket for information on how to reach the support portal.
Navigate to the Cloudflare support portal.Error Analytics are based on a 1% traffic sample. Error Analytics allows insight into overall errors by HTTP error code and provides the URLs, responses, origin server IP addresses, and Cloudflare data centers needed to diagnose and resolve the issue. Cloudflare Custom Error Pages change the appearance of default error pages discussed in this article.Įrror Analytics per domain are available within the support portal for your account. Check logs of all load balancers, caches, proxies, or firewalls between Cloudflare and the origin web server.Īdditional details to provide to your hosting provider or site administrator are listed within each error description below. The error cause is not always found in the origin server error logs.